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Disclaimer

Terms of use

This website is owned and managed by Lotus Bakeries North America Inc, a company organized and existing under the laws of the United States of America, having its registered office at 1000 Sansome Street, Suite 220 in San Francisco, CA 94111-1323 (US) and registered with company number 2240029 and VAT number IRS 94-3124525 (Federal EIN) (‘Lotus Bakeries North America’).

Lotus Bakeries North America is a subsidiary of Lotus Bakeries NV, a company organized and existing under the laws of Belgium, having its registered office at Gentstraat 1, 9971 Lembeke (Belgium) and registered with company number 0401.030.860.

The information (such as texts, images, links, etc. ) on this website is purely informative. Neither Lotus Bakeries North America nor any of its affiliates makes any express or implied representation or warranty as to the accuracy, content or completeness of this information. Lotus Bakeries North America reserves the right to make changes or corrections at any time, as well as to delete all or part of the information.

This website is intended for personal and non-commercial purposes of the website visitor. The content of the website (such as layout and design, texts, graphics, photos, etc.) is protected by copyright and other intellectual property rights. The content of the website may not be reproduced or communicated without prior and written permission of Lotus Bakeries North America. All trademarks and tradenames displayed on the website are owned by Lotus Bakeries NV and affiliates.

By accessing and using this website, you agree to the Terms of Use and the Privacy Policy. The website is subject to US law.

Privacy Policy

Your personal information & privacy
If you are hungry and just want to check out our tasty nibbles, you can browse our websites until you’re full without giving BEAR any personal information. If you want to do a few other things (such as contact us ) then you will need to provide some personal information.

In the same way we don’t mess around with our ingredients, we won’t mess around with your personal information. For us, it goes without saying that your personal information is treated confidentially, taking into account all relevant provisions of the applicable privacy legislation.

Keep reading for full details of our General Privacy Policy (we’ll just call it Policy after this).

Warning: It gets a bit more grizzly (legal) from here, but we’ve tried to keep it as simple as possible while ensuring we are telling you everything you need to know about when, why and how we collect your personal data, as well as what we do with it, who we share it with (if at all), how we protect it and the choices you can make about your personal data.

This Policy applies to the processing of your personal data in the context of different applications (email, data capture websites, email marketing services, fulfilment houses etc) provided or operated by us or on our behalf.

Who is responsible for the processing of your personal data at the BEAR Cave?
The legal entity which has overall responsibility for the processing of your personal data and who acts as data controller is:

Lotus Bakeries North America Inc, 1000 Sansome Street, Suite 220 in San Francisco, CA 94111-1323 (US) with registered company number 2240029 and VAT number IRS 94-3124525 (Federal EIN). Postal address: PO Box 26129, San Francisco, CA 94126.

How will we process your personal data?
Depending on why you give us your personal information, you can find below an overview of the personal data which will be processed, the legal ground(s) and purpose(s) of the processing, if they will be transferred, and the applicable retention periods.

Consumer queries, comments and complaints
You can give BEAR a growl for any reason via our website. Your message is processed through a customer service solution called Desk.com which is owned by Salesforce. The following data is collected, stored and processed:

  • E-mail address
  • Name (any first and last names as supplied)
  • Message text
  • IP address

BEAR will only keep your personal data for processing your enquiry. We’ll only hang on to it long enough to reply and/or to investigate your request or concern and it will be deleted within one month afterwards. In exceptional circumstances, and only for complaints, the data may be archived for up to 5 years. We may pass this data on to another affiliate or subsidiary of us for the purpose of further investigation of your concern or complaint. You can find our affiliates on our corporate website: www.lotusbakeries.com. For transfers to our affiliates we provide appropriate safeguards. This processing is based on our legitimate interest to improve our services.

BEAR Fruit Rolls card campaign: BEAR’s Grrreatest Games
You can choose to collect 10 bearcodes and send these to The Big Cave for your Reward. In that case you need to provide your name and postal address. You must be 16 years or older to provide us with this information. Please ask a grrrrown-up to help you with this. We will only use the personal information you share with us in order to hand address the envelope which contains your Reward. We only keep this personal information for as long as we need to address your Reward and do not keep your information on a database or equivalent. We then shred and recycle your personal information. This processing is based on our legitimate interest to send you your Reward.

Promotional activities
You may find a link to a temporary promotional offer or competition on our website. For the processing of personal data in such promotions, we have separate terms and conditions that you must accept if you want to participate in these promotions or competitions.

Commercial relationship management
Within the framework of our commercial activities it is possible that we receive or collect personal data from our business partners (suppliers, service providers, prospects, clients etc).

The processing of this data is exclusively for managing our business relationships and is therefore based on our legitimate interest. We will always take your privacy rights into account. Your data will be stored for 10 years after the end of our business relationship and will be subject to continuous monitoring.

Your data may be disclosed to another affiliate or subsidiary of us when this is useful in our B2B relationship. You can find our affiliates on our corporate website (www.lotusbakeries.com). For transfers to our affiliates we provide appropriate safeguards.

Protection of your personal data
We have a set of technical and organizational security measures in place to protect your personal data against unlawful or unauthorized access or use, as well as against accidental loss or damage to their integrity. These measures have been designed taking into account our IT infrastructure, the potential impact on your privacy and the costs involved and are in accordance with current industry standards and practice.

Your personal data will only be processed by a third party if that third party agrees to comply with those technical and organizational data security measures.

Cookies
Please consult our elaborate cookie policy

Rights
You have the following rights in relation to your personal data:

  • If your personal data stored by BEAR is incorrect, you can of course apply for a correction.
  • You can always request information about your personal data collected, stored and processed by BEAR. To receive this kind of information you need to prove your identity (for example, by sending us a copy of your ID).
  • In case the processing is based on your consent, you may revoke your consent to the storage and processing of your personal data.
  • You may require us to erase any data concerning you (except in some cases, for example when we have to save your data to prove a transaction or when required by law)
  • You have the right to request a restriction on the processing of your personal data (for example, while the accuracy of your personal data is being checked).

Who to contact if you have any questions or requests?
For any questions, requests or complaints concerning the application of this Policy or to exercise your rights, as described in this Policy, you may contact us at dpr.us@lotusbakeries.com. If you prefer, you can write to us at The Big Cave, PO Box 26129, San Francisco, CA 94126.

Changes to our Policy
We keep our Policy under regular review and we will place any updates on this webpage. This Policy was last updated on November 2020.